REFUND, RETURN, AND EXCHANGE POLICY

Blessed Newbie | More than Conquerors™️

Effective Date: October 15, 2026

Last Updated: October 15, 2026
Website: https://theblessednewbie.org

 

  1. PURPOSE AND SCOPE

Blessed Newbie and its associated programs, including More than Conquerors™️, seek to provide customers with quality educational resources, digital products, and branded merchandise.

This Refund, Return, and Exchange Policy explains the conditions under which customers may request refunds, returns, exchanges, or replacements for products purchased through our website, online stores, events, or other authorized sales channels.

This policy applies to the following product categories:

  • Digital products, including online courses, e-books, downloadable workbooks, lesson planners, digital publications, and educational resources.
  • Digital product bundles containing multiple courses, downloads, or other digital materials.
  • Physical merchandise, including branded cups, tumblers, hats, T-shirts, sweatshirts, and similar products.
  • Printed books, workbooks, planners, and other physical educational products, unless a product-specific policy states otherwise.

Certain event registrations, subscriptions, mentorship programs, and other services may be subject to separate cancellation and refund terms.

Nothing in this policy limits any consumer rights that cannot legally be waived or restricted.

 

  1. DIGITAL PRODUCTS

Digital products may include downloadable files, online courses, recorded training, e-books, workbooks, digital publications, lesson planners, and other educational materials delivered electronically.

 

2.1 General Digital Product Refund Policy

Because digital products may be accessed, downloaded, copied, or used immediately after purchase, all sales of digital products are generally final once access has been provided or the product has been downloaded, except as described in this policy or required by applicable law.

We do not generally provide refunds for:

  • A change of mind after purchasing a digital product.
  • Failure to use a product after purchasing it.
  • Failure to complete an online course or training program.
  • A decision that the product is no longer needed.
  • Dissatisfaction based solely on personal preference when the product substantially matches its description.
  • Inability to access a product caused by the customer’s incompatible device, unsupported software, unreliable internet connection, or failure to follow the stated access instructions.
  • Accidental purchases where access has already been provided, except where an exception is approved or required by applicable law.

Customers are encouraged to review the product description, included materials, system requirements, course contents, and other available information before completing a purchase.

 

2.2 Duplicate or Unauthorized Purchases

If you believe you were charged more than once for the same product or that a transaction occurred without your authorization, contact us promptly.

We will review the transaction and determine the appropriate correction, refund, or other resolution based on the circumstances and applicable law.

 

2.3 Defective, Inaccessible, or Incorrect Digital Products

If a digital product is missing, corrupted, materially different from its advertised description, or inaccessible because of a technical problem attributable to us or our delivery provider, please contact us.

We may, as appropriate:

  • Restore access to the purchased product.
  • Provide a corrected or replacement file.
  • Supply an alternative download method.
  • Extend the access period, if applicable.
  • Issue a refund when appropriate or required by applicable law.

Before issuing a refund for a technical issue, we may attempt to resolve the problem by providing reasonable troubleshooting assistance.

2.4 Digital Product Bundles

A bundle may contain multiple courses, downloadable resources, workbooks, e-books, or other digital products.

When a bundle is purchased at a combined or discounted price, the purchase is generally treated as one transaction.

If access has been provided to any component of the bundle, the bundle is generally nonrefundable, except where an exception is approved or required by applicable law.

If a component is defective, unavailable, or materially inconsistent with its description, contact us so we can determine an appropriate remedy.

Any physical item included in a digital bundle, such as a printed book shipped separately, remains subject to the applicable physical-product provisions of this policy.

 

2.5 Digital Product Access and License

Purchasing a digital product grants the customer only the access and usage rights described in the applicable product listing or license.

Unless expressly authorized, customers may not reproduce, redistribute, resell, share login credentials for, or commercially exploit purchased digital products.

A refund, where issued, may result in the cancellation of access to the refunded product or bundle, subject to applicable law and the terms communicated at the time of purchase.

 

  1. PHYSICAL MERCHANDISE

Physical merchandise may include branded cups, tumblers, hats, T-shirts, sweatshirts, accessories, and other products sold through our website, at live events, or through authorized third-party fulfillment providers.

3.1 Eligibility for Returns

Unless a product listing states otherwise, customers may request a return or exchange for eligible physical merchandise within 14 calendar days after delivery, if the product was received in damaged or unusable condition.

To qualify for a return or exchange:

  • The customer must contact us within the applicable return period.
  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, where reasonably possible.
  • The customer must provide the order number or other reasonable proof of purchase.
  • The return must be approved and follow the instructions provided by our customer service team.

We reserve the right to decline discretionary returns that do not meet these conditions, subject to applicable law.

 

3.2 Damaged, Defective, or Incorrect Merchandise

If merchandise arrives damaged, defective, or different from what was ordered, contact us as soon as reasonably possible.

Please include:

  • Your order number.
  • A description of the issue.
  • Photographs of the damaged, defective, or incorrect item, when practical.
  • Photographs of the packaging, if relevant.

 

After reviewing the request, we may provide one of the following remedies, as appropriate:

  • A replacement item at no additional product cost.
  • An exchange for the correct item.
  • A refund of the applicable purchase price.
  • A refund or credit for shipping charges when appropriate.
  • Another reasonable resolution agreed upon by the customer and our organization.

 

For verified problems attributable to us or our fulfillment provider, we will provide return or replacement instructions and will not require the customer to bear return shipping costs where prohibited by law or where we determine that we should cover them.

Please do not discard a damaged or incorrect item until we have provided instructions, unless keeping it would create a safety concern.

 

3.4 Print-on-Demand Merchandise

Some merchandise may be manufactured or shipped by a third-party print-on-demand provider.

Because these items may be produced specifically for an order, a change of mind, incorrect size selection, or personal preference does not qualify for a refund or replacement.

However, print-on-demand status does not eliminate our responsibility to address qualifying damaged, defective, incorrect, or materially misdescribed merchandise.

Customers should review the size charts, product descriptions, color options, and other product details before placing an order.

 

 

3.5 Change of Mind, Size, Color, or Preference

Because many items are produced specifically for an order, a change of mind, incorrect size selection, or personal preference does not qualify for a refund or replacement.

 

3.6 Personalized or Custom Merchandise

Unless otherwise stated in the product listing, customized, personalized, or specially produced merchandise may not qualify for discretionary returns or exchanges.

This restriction does not apply where a product is defective, incorrect, materially misdescribed, or otherwise eligible for a remedy under applicable law.

 

3.7 Hygiene and Condition Requirements

For health, hygiene, or product-condition reasons, certain items may be ineligible for discretionary returns after use.

This may include drinking vessels that have been used, worn apparel, and other merchandise that cannot reasonably be returned to saleable condition.

These restrictions do not eliminate applicable rights relating to defective or incorrect merchandise.

 

  1. SHIPPING AND RETURN COSTS

Unless otherwise stated in the product listing or required by law:

  • Customers requesting an approved discretionary return are responsible for return shipping.
  • Customers are responsible for providing accurate shipping information at checkout.
  • Additional shipping charges caused by an incorrect address provided by the customer may be the customer’s responsibility, where permitted by law.
  • We will review shipping-related issues involving lost, damaged, or incorrectly fulfilled orders and determine the appropriate remedy based on the circumstances.
  • Shipping fees associated with a qualifying defective, damaged, or incorrectly fulfilled order will be handled in accordance with applicable law and the resolution offered.

Customers should not return merchandise without first receiving return instructions.

 

 

 

  1. HOW TO REQUEST A REFUND, RETURN, EXCHANGE, OR REPLACEMENT

To submit a request, email:

Email: blessednewbie101@gmail.com
Subject Line: REFUND REQUEST

Please include the following information:

  1. Your full name.
  2. The email address used for the purchase.
  3. Your order number or transaction reference.
  4. The product or products involved.
  5. The purchase date.
  6. The reason for your request.
  7. Any supporting documentation or photographs, where applicable.
  8. Your preferred resolution, such as a refund, replacement, or exchange.

 

For digital product access issues, describe the problem and any error message received.

For merchandise issues, include photographs when practical.

We aim to acknowledge requests within 3–5 business days. Additional time may be needed to investigate a technical issue, contact a fulfillment provider, or resolve a shipping problem.

Submitting a request does not automatically guarantee approval.

 

  1. REFUND PROCESSING

If a refund is approved, it will generally be issued to the original payment method, unless another method is agreed upon and permitted.

We aim to submit approved refunds within 5–10 business days after approval.

The time required for the refund to appear in the customer’s account may vary depending on the bank, payment processor, or financial institution.

We will communicate any material delay or alternative resolution when reasonably possible.

Customers should contact their payment provider if an approved refund has not appeared after the provider’s usual processing period.

 

  1. ORDER CANCELLATIONS

Customers who wish to cancel a physical merchandise order should contact us as soon as possible.

Orders may not be cancellable once they have been processed, customized, sent to a fulfillment provider, or shipped.

If an order has not yet been processed, we will make reasonable efforts to accommodate a cancellation request.

Digital product orders may be noncancelable once access or downloads have been provided, subject to applicable law and any specific cancellation rights that apply.

If we cancel an order because a product is unavailable or we cannot fulfill the order, we will provide an appropriate refund or other remedy as required by law.

 

  1. LOST, DELAYED, OR UNDELIVERED ORDERS

Shipping and delivery estimates are not guarantees unless expressly stated otherwise.

If a physical order appears to be lost, has not arrived within a reasonable period, or was marked delivered but cannot be located, contact us with your order number.

We will review available tracking information and, when appropriate, work with the carrier or fulfillment provider to determine the next steps.

Depending on the circumstances, the resolution may include a replacement shipment, refund, carrier claim, or another appropriate remedy.

Customers should ensure that shipping addresses are accurate and that delivery instructions are complete.

 

  1. PROMOTIONS, DISCOUNTS, AND SPECIAL OFFERS

Promotional products, discounted merchandise, bundles, and special offers remain subject to this policy unless additional terms are clearly communicated at the time of purchase.

A discounted price does not automatically eliminate a customer’s rights relating to defective, incorrect, or materially misdescribed products.

Any special refund or cancellation conditions will be disclosed before the purchase is completed, to the extent required by applicable law.

 

  1. EXCEPTIONS AND CUSTOMER SUPPORT

We understand that individual circumstances may require additional review.

We reserve the right to consider reasonable exceptions on a case-by-case basis, provided that doing so is consistent with applicable law and our operational requirements.

We may request additional information to verify a transaction or investigate a request.

Our goal is to handle requests fairly, consistently, and in good faith.

 

  1. POLICY UPDATES

We may update this policy periodically to reflect changes in our products, fulfillment arrangements, operations, or legal obligations.

The current version will be published on our website with its effective date.

Changes will not eliminate rights that already apply to completed transactions under applicable law.

 

  1. CONTACT INFORMATION

For questions about this policy or to submit a request, contact:

Blessed Newbie
Email: blessednewbie101@gmail.com

Mailing Address: Blessed Newbie / 9925 Haynes Bridge Rd./ Suite 200 PMB 2091/ Alpharetta, GA 30022/ United States

Website: https://theblessednewbie.org

For refund and return requests, please use the subject line: REFUND REQUEST

Please retain your order confirmation and any related correspondence until your request has been resolved.

Thank you for supporting Blessed Newbie and More than Conquerors™️. We appreciate your business and are committed to providing helpful educational resources and quality merchandise.